FAQ
Frequently asked questions
How do I place an order?
Once you've added all the products you like to your cart, you can go to your cart by selecting the cart icon on the top right corner of the page and select "Checkout". Then follow the on screen instructions.
What payment methods do you accept?
We currently only accept card payments.
How do I track my order?
Once your order is shipped, you will receive an email with an order tracking number.
For information about the status of your order, please contact team@glowybug.com.
Can I change or cancel my order after it has been placed?
Once an offer is placed, it is sent to our partners for production. There is a small timeframe after an order is received when it can still be cancelled. If you need to cancel, please contact us at team@glowybug.com as soon as possible.
Do you offer international shipping?
At the moment we only ship our products within the UK.
However, it is on our roadmap to expand our shop internationally.
What are your shipping options and delivery times?
For detailed shipping options and delivery times, please visit our shipping policy.
How do I apply a discount code?
Automatic discounts - Some discounts can be applied automatically based on some eligibility criteria. In this case, you don't need to do anything. The discounts will be automatically added and you will be able to see them under discounted products in your cart and on checkout.
Manual discounts - If you have a discount code, you will have the ability to apply it at checkout. In the checkout screen, there will be a field under the products in your cart where you can enter your discount code. Then simply click "Apply".
Please note that in some cases, multiple discounts can't be applied together. In these cases we recommend that you use the discount that is best for you.
Is it safe to shop on your website?
Data security is of great importance to us. We take great care to protect our customers' personal and payment information. We take payments through a secure payment system which encrypts your payment details such as card number and address.
What should I do if I receive a damaged or incorrect item?
Please send an email to team@glowybug.com as soon as the item is received. Please attach clear photos of the damage.
What is your return policy?
You can find our complete return and refund policy here.
A link to the policy can also be found in our main menu on the top of the page.
How do I return or exchange an item?
As our products are produced after an order is placed, we do not accept exchanges.
If you'd like to return an item, please send an email to returns@glowybug.com and send the item to the following address:
Dystery Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
How long does it take to process a refund?
Once a refund is issued, please allow up to 14 days for the refund to be reflected in your account.
Will I be refunded for shipping costs if I return an item?
At this time we do not offer free returns or a shipping label.
Can I exchange an item for a different size or color?
As our products are produced only when an order is placed, we do not accept exchanges. We encourage our customers to review the size charts provided with each item to make sire they receive the product that suits them best.
How can I contact customer support?
To request a return or refund, please send an email to returns@glowybug.com
For any other questions you can contact customer support at team@glowybug.com or visit our Contact page and complete the provided form there.